Orders & Payment Policy
Simply browse our products, add your selected items to the cart, and proceed to checkout. Enter your delivery details, choose a payment method, and confirm your order.
Yes. For bulk or corporate gifting orders, please click on the “Bulk Order” option or contact our support team for special pricing and assistance.
Yes. Once your order is successfully placed, you will receive an order confirmation via email and/or SMS with your order details.
We accept multiple payment options including:
Credit & Debit Cards
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets
Cash on Delivery (COD) (if available for your location)
Yes, COD is available on select products and locations. Availability will be shown at checkout based on your delivery pin code.
In case of a failed transaction where the amount is deducted, the amount is usually refunded by your bank within 5–7 working days. If not, please contact our support team with payment details.
EMI {EMI Instruction For Debit & Credit Cards}
EMI (Equated Monthly Installment) allows you to pay for your purchase in easy monthly installments instead of paying the full amount at once.
Yes, EMI is available on select credit cards and eligible debit cards, subject to bank approval and card eligibility.
The minimum order value for EMI depends on the bank and card type. Eligible EMI options will be displayed at checkout.
At checkout, choose your card payment method, select the EMI option, and then choose your preferred tenure from the available options.
For EMI-related concerns, please contact your card-issuing bank. For order-related assistance, you can reach out to Sunshine customer support.
No-Cost EMI may be available on select products and offers. Availability will be clearly displayed on the product or checkout page.
Order Status & Tracking
You can track your order by clicking on the Track Order option available on the Sunshine Steel website and entering your order ID along with your registered mobile number or email address.
Orders are usually dispatched within 24–48 working hours after successful order confirmation, excluding Sundays and public holidays.
Once your order is shipped, you will receive an SMS and/or email notification with shipment and tracking details.
Address changes are possible only before dispatch. Please contact Sunshine Steel customer support as soon as possible with your order details.
In the rare event of receiving a damaged or incorrect product, please contact Sunshine Steel customer support within 48 hours of delivery along with product images for quick resolution.
For any order status or delivery-related queries, you can reach us via the Contact Us page or through our WhatsApp support available on the website.
Shipping Policy
Yes, Sunshine Steel delivers products across most locations in India through trusted courier partners.
Orders are usually dispatched within 24–48 working hours after order confirmation, excluding Sundays and public holidays.
Shipping charges, if applicable, will be clearly mentioned at checkout before you place your order.
Once your order is shipped, you will receive tracking details via SMS and/or email. You can also track your order using the Track Order option on our website.
In the rare event of receiving a damaged product, please contact our customer support team within 48 hours of delivery along with clear images of the product and packaging.
Return & Exchange Policy
Yes, you can request a return if the product is unused, in its original condition, and returned within the applicable return window as per our policy.
Return requests must be raised within 48 hours of delivery. Requests made after this period may not be accepted.
Products that are damaged, defective, or incorrect at the time of delivery are eligible for return or exchange.
Depending on product availability and the nature of the issue, we will offer either a replacement or a refund.
Customized products, bulk orders, and items purchased during special sales may not be eligible for return or exchange unless damaged or defective.
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Orders & Payment Policy
Simply browse our products, add your selected items to the cart, and proceed to checkout. Enter your delivery details, choose a payment method, and confirm your order.
Yes. For bulk or corporate gifting orders, please click on the “Bulk Order” option or contact our support team for special pricing and assistance.
Yes. Once your order is successfully placed, you will receive an order confirmation via email and/or SMS with your order details.
We accept multiple payment options including:
Credit & Debit Cards
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets
Cash on Delivery (COD) (if available for your location)
Yes, COD is available on select products and locations. Availability will be shown at checkout based on your delivery pin code.
In case of a failed transaction where the amount is deducted, the amount is usually refunded by your bank within 5–7 working days. If not, please contact our support team with payment details.
EMI {EMI Instruction For Debit & Credit Cards}
EMI (Equated Monthly Installment) allows you to pay for your purchase in easy monthly installments instead of paying the full amount at once.
Yes, EMI is available on select credit cards and eligible debit cards, subject to bank approval and card eligibility.
The minimum order value for EMI depends on the bank and card type. Eligible EMI options will be displayed at checkout.
At checkout, choose your card payment method, select the EMI option, and then choose your preferred tenure from the available options.
For EMI-related concerns, please contact your card-issuing bank. For order-related assistance, you can reach out to Sunshine customer support.
No-Cost EMI may be available on select products and offers. Availability will be clearly displayed on the product or checkout page.
Order Status & Tracking
You can track your order by clicking on the Track Order option available on the Sunshine Steel website and entering your order ID along with your registered mobile number or email address.
Orders are usually dispatched within 24–48 working hours after successful order confirmation, excluding Sundays and public holidays.
Once your order is shipped, you will receive an SMS and/or email notification with shipment and tracking details.
Address changes are possible only before dispatch. Please contact Sunshine Steel customer support as soon as possible with your order details.
In the rare event of receiving a damaged or incorrect product, please contact Sunshine Steel customer support within 48 hours of delivery along with product images for quick resolution.
For any order status or delivery-related queries, you can reach us via the Contact Us page or through our WhatsApp support available on the website.
Shipping Policy
Yes, Sunshine Steel delivers products across most locations in India through trusted courier partners.
Orders are usually dispatched within 24–48 working hours after order confirmation, excluding Sundays and public holidays.
Shipping charges, if applicable, will be clearly mentioned at checkout before you place your order.
Once your order is shipped, you will receive tracking details via SMS and/or email. You can also track your order using the Track Order option on our website.
In the rare event of receiving a damaged product, please contact our customer support team within 48 hours of delivery along with clear images of the product and packaging.
Return & Exchange Policy
Yes, you can request a return if the product is unused, in its original condition, and returned within the applicable return window as per our policy.
Return requests must be raised within 48 hours of delivery. Requests made after this period may not be accepted.
Products that are damaged, defective, or incorrect at the time of delivery are eligible for return or exchange.
Depending on product availability and the nature of the issue, we will offer either a replacement or a refund.
Customized products, bulk orders, and items purchased during special sales may not be eligible for return or exchange unless damaged or defective.
